Nonconformity

A nonconformity can be found in a product, a process or the system itself. In audits, each one is recorded with the requirement, the evidence and the gap, and leads to correction and corrective action as needed.

non-fulfilment of a requirement (3.23) [SOURCE: ISO 9000:2015, 3.6.9, modified — Note 1 to entry has been deleted]

ISO 19011:2018, clause 3.21